HomeAbout Us
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About Us


• ACHIEVEMENT - We aspire to the highest level of excellence in our products and services.

• COMMITMENT - We keep our promises to clients, employees, and their families.

• HONESTY - We tell the truth, even when it places us in a less than favorable position.

• INTEGRITY - We do the right thing, even when no one is watching.

• ACCOUNTABILITY - We take responsibility for our decisions at the individual and company levels.

• COMMUNITY - We donate time, money, and resources to local charitable organizations. We build key relationships by supporting our community.


USA I.T. Help, Incorporated is certified as a participant in the U.S. Small Business Administration (SBA) 8(a) Business Development Program with a nine year program commencing June, 2012 and will conclude June 2021. Our company is a 100% Hispanic owned, small disadvantaged business. USA I.T. HELP started business in 2008, but some of our clients have been with us since 2003 under a different entity. USA I.T. HELP is a Sub Chapter S Corporation registered in the State of Illinois with the corporate business office located in Chicago, Illinois.

Our Vision is to provide our clients with the most optimum and cost efficient information technology (IT) solutions, possible. To support this vision, we mix expertise, responsibility, and strong values to provide what is needed to make a difference for our clients.

Our core competencies support some of today’s leading technologies. Our core competencies include:

• Computer System Analysis

• Computer hardware consulting services

• Server administration (Windows, Linux, VMware)

• Facilities Relocation

• Disaster Recovery Plan development

• Data Management and Migration

• Programming services

• Computer software consulting services

• Computer program or software development

• Computer software analysis and design service

• Application service providers

• Support services, computer systems or data processing

• Local area network (LAN) support

• Computer systems design and integration services

• Email Solutions (Exchange hosted exchange)

• WEB (i.e., internet) page design services

• Marketing management consulting services

• New product development consulting services

• App Design Apple iOS - Android - BlackBerry

• Software installation services

• Wireless implementation, design and security

• Router/Firewall security and configuration

• Computer equipment repair and maintenance services

• Computer software training

• Software application training

• Computer repair training

• Computer operator training

• Professional development training

• Temporary staffing services

• Temporary employment services


Hernan Silva


Hernan Silva received his B.A. in Business Administration from Northeastern University as well as numerous technical certifications among them: Microsoft Certified Systems Engineer (MCSE) Servers, Microsoft Certified Professional (MCP), Microsoft Windows XP Professional, HP Technical Certified, Cisco CCNA, A+ Certified.

Hernan’s has worked for small and large companies throughout his technical and entrepreneurial career. These include Micro-Tech, USA, Dell, Uwins and White Paper Computacion in Argentina. In 2005 he formed USA IT Help, a successful managed service provider company based in Chicago which merged with CIO Landing.

Hernan is known by clients as someone that will solve any and all technical problems while making sure clients become raving fans of the company.

On the personal side, he was born in Argentina and enjoys sailing with his wife. He is also the founder of Argentina Chicago Foundation, a not-for-profit organization that raises funds to help impoverished schools in Argentina.


Mitch Scandella

Vice President

Mitch Scandella received his B.A. in Economics from Northwestern University and has held senior positions in sales, quality management and technical analysis for Kellogg, Gillette and SBC Ameritech.

Mitch’s experience in technical and non-technical role has provided him the background to understand our client’s need to deliver peace-of-mind service.

Through his technical career Mitch has delivered successful solutions to clients in way that business was served by technology and creating raving fans because of the results.

Mitch was born in Argentina and is a ski instructor.


Juan Carlos Bosacoma

Vice President

Juan Carlos Bosacoma is responsible for all things technical at CIO Landing and is continuously focused on ensuring our clients are delighted with our services. CIO Landing clients have the peace of mind that comes from knowing they have the business-technology partner they need to run their businesses. Juan Carlos is a Microsoft Certified Professional Specialist (MCPS), Microsoft Certified Networking Professional Specialist (MCNPS) and Microsoft Small Business Specialist (MSBS) with 30 years of IT industry experience and the expertise to provide our clients with the highest quality technology solutions.

JC worked in technology for several large companies including Sami Burke, CAP Gemini, and Quaker Oats before starting his first company, USHost.com, in 1995 - one of the first Internet Service Providers in Chicago. After selling USHost.com in 2002, JC founded CIO Landing (previously known as IT Consulting Associates) to provide small and medium size businesses with the technology previously only available to Fortune 500 companies. The company attends a quarterly mastermind group of technology professionals from around the country with the goal of staying current with the latest technology available for small and medium size business applications.

Born in Bolivia, South America, JC received a scholarship to attend the University of Buffalo where he received a B.A. in Computer Science, and later he attended the University of Chicago where he received his MBA

In his time away from the office, JC enjoys paddle tennis, soccer, playing with his two children, friends, family and good food. He is also a member of the Chicago CEO Roundtable, Illinois Hispanic Chamber of Commerce and University of Chicago Investment Club, and is an ex-oficio for the Honorary Vice-Council of Bolivia.